Frequently Asked Questions

You can view and apply for all current vacancies online.

Please include all necessary documents such as a copy of your resume and a covering letter when submitting your online application.

We will review all submissions when the application deadline closes. We will contact you to discuss the next steps in the recruitment process if your application has been shortlisted. We will email or telephone you if your application is unsuccessful.

We welcome your Expression of Interest to join the Eldercare team. You can submit an Expression of Interest for both casual and permanent opportunities. We will contact you when a suitable opportunity becomes available.

Eldercare does not accept hard or soft copy applications. Your resume must be submitted online.

Public libraries across Greater Adelaide and the Yorke Peninsula provide public computers with word processing and internet access. Please telephone your local library to find out what computers services it offers members of the public.

You will need to create an email account before you can register through our online application system. If you are not sure how to create an email account, we recommend you ask a friend or family member to help or contact your local library and see if they can provide assistance.

Many roles at Eldercare require specific qualifications which will be listed in the job advertisement. Common requirements for roles include:

Care Assistant

  • Certificate III in Aged Care or Individual Support or equivalent qualification
  • Minimum of 6 months previous working experience

Enrolled Nurse

  • Diploma of Nursing
  • Current Australian Health Practitioner Regulation Agency (AHPRA) registration
  • Minimum of 6 months previous working experience

Registered Nurse

  • Bachelor of Nursing (or equivalent)
  • Current Australian Health Practitioner Regulation Agency (AHPRA) registration
  • Minimum of 12 months previous working experience

To work at Eldercare, you will also need to demonstrate your eligibility to reside and work in Australia.

To work at Eldercare, you must provide a current police certificate for vulnerable persons. This certificate must be less than twelve months old at the start of employment and will need to be renewed every three years thereafter.

You can apply online through various online providers (preferable) or in person at a police station. You will need to fill out a consent form, provide 100 points of identification and pay a fee.

We will record the details of your police certificate for our personnel records.

We ask that you provide details for at least two professional referees. Referees should include individuals who have recently supervised you in previous roles, or ideally, your current employer. We will only contact your referees if we decide to progress your application after you have been interviewed so they can provide us with further information about your previous professional experience and responsibilities. Please contact your referees before providing their details to us so they are aware we may contact them.

We use a number of different interview processes depending on the role. Your interview may be with a panel of two or three people or you may be part of a group interview process. We also run assessment centres when recruiting larger numbers of employees at one time. These centres often include a group interview, a written activity and a 'role play' session.

We use behavioural-style questions in our interviews to assess applicants e.g. "tell me about a time when you displayed excellence in customer service with a resident" or "give me an example of a new approach you developed for tackling a problem". By using this style of questioning, the interviewers are trying to understand how you behaved in a given situation. How you respond will determine if there is a fit between your skills and the position we are seeking to fill.

If your interview is successful, Eldercare will then progress your application by contacting your referees. If you are unsuccessful, we will contact you either by telephone or by email.

A Functional Capacity Assessment is a physical assessment that measures your ability to safely perform the physical demands of the role you’ve applied for. The purpose of the assessment is to ensure you can undertake all demands of the role safely without risking personal injury or injury to others. The assessment is non-invasive and involves various tests and observations relating to:

  • physical strength
  • cardiovascular fitness
  • range of movement/flexibility
  • tolerance to functional activities such as lifting, carrying, etc

All Eldercare staff are required to successfully complete a pre-employment functional capacity assessment.

If your application progresses to this stage, we will contact you to organise a suitable appointment time with our provider. The cost of the assessment will be paid for by Eldercare.

Please note: completing an assessment is part of the pre-employment process and does not constitute a job offer.

Your Manager will contact you as soon as possible after you have attended the Functional Capacity Assessment to discuss details of your new role including a mutually suitable commencement date.

Eldercare uses a 'merit-based' recruitment process. We elect the most suitable applicant for each vacant position on the basis of job-related selection criteria.

Eldercare values equity and diversity in the workplace and we are committed to the development of a culture that is supportive of Equal Employment Opportunity (EEO) principles. Your race, sex, age, disability, marital status, sexual preference or membership of an ethnic or minority group will not affect your chances of employment or internal promotion.

We are committed to supporting the development of skills and knowledge in the aged care industry’s future workforce by providing exposure to purposeful learning experiences on placement. We value the contribution students make to Eldercare and foster meaningful connections between our residents and students.

Eldercare hosts students on placement via partnership arrangements with preferred education providers. If you are a student and wish to complete your placement with Eldercare, please make the request via your education provider as we do not accept individual applications.

To enquire about our current preferred provider partnerships, or request consideration to become a preferred provider, please email

All information and documentation obtained and recorded throughout the recruitment and selection process will be treated confidentially and retained securely.

In accordance with the Privacy Act and the Australian Privacy Principles, the following applies:

  • on request, external candidates will be given access to the personal information that Eldercare holds about them (unless a specific exemption applies); and
  • where Eldercare is satisfied that an external candidate’s personal information is inaccurate, out-of-date, incomplete, irrelevant and misleading, Eldercare will take reasonable steps to correct this personal information about that candidate.

Any further questions?
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